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Simple Screen Recording for Technical Support

Professional screen recording and diagnostics direct from your website. Help diagnose customers issues faster with crystal-clear recordings that show exactly what they see.

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Everything You Need for Professional Screen Recording

Whether you're a technical support team that needs to find issues faster or simply want to hear feedback live from your audience, CaptureAssist is the perfect tool to help you see, understand and better serve your customers.

One-Click Recording

Users can start recording what they see with a single click. No downloads, no installations.

Real-Time Streaming

Recordings upload in real-time, with full audio capture support, giving you the best possible experience.

Link Sharing

Share a link with customers that prompts them to start recording, or integrate directly with a button on your website.

Rich Browser Metrics

Capture browser, OS, screen resolution, and device information automatically with each recording for better context.

Secure & Private

API key authentication ensures only authorized users can record. All data is encrypted in transit and stored securely.

Lightning Fast Integration

Add the widget to your site in minutes with just two lines of code. No complex setup or configuration required.

Two Powerful Ways
To Capture Screen Recordings

Choose the method that fits your workflow. Share a link or embed directly on your site.

Send Recording Links

Create shareable links and send them directly to customers via email, chat, or support tickets. They click the link, start recording instantly—no downloads, no hassle.

  • Create unlimited recording links.
  • Set expiration dates for security.
  • Track recordings per link.
  • Perfect for one-off support requests.

Embed the Widget

Add a simple widget to your website or SaaS platform and let users easily record their screen within seconds. Prompt them to record problems, or demonstrate interactions to your team with a single click.

  • Just a few lines of code to integrate
  • Customizable branding & colors
  • Always available to users
  • Perfect for self-service support
Embed the Widget

Embed the Widget

Embed the widget on your website to allow users to record their screen, obtain both browser metrics and screen recordings within seconds.

script.js
<!-- Step 1: Include the script --><script src="https://captureassist.com/dist/captureassist-widget.js"></script><!-- Step 2: Initialize the widget --><script>  const widget = new ScreenRecorderWidget({    apiKey: "YOUR_API_KEY"  });</script>

Integrations

Save Recordings Directly to Your Favorite Tools

Seamlessly integrate with your existing workflow

  • Slack integration logo

    Slack integration

    Auto-post recordings to channels for real-time collaboration, capturing both technical data and screen recordings.

  • Zendesk integration logo

    Zendesk integration

    Auto-create tickets in Zendesk for new recordings, or specify the exact ticket ID to update once the customer has finished recording.

  • Freshdesk integration logo

    Freshdesk integration

    Auto-create tickets in Freshdesk for new recordings

  • Google Drive integration logo

    Google Drive integration

    Auto-upload recordings to Google Drive for easy sharing and backup

  • Dropbox integration logo

    Dropbox integration

    Auto-upload recordings to Dropbox for easy sharing and backup

  • AWS S3 integration logo

    AWS S3 integration

    Auto-upload recordings to AWS S3 for easy sharing and backup

Streamline your business operations with seamless integrations. Connect with Slack, Zendesk, Freshdesk,Google Drive, Dropbox, AWS S3, as well as custom webhooks.

Technical Data Collection

Our widget collects technical data from your user's browser to help us diagnose issues faster, and isolate the problem. Just a small sample of the data we capture:

Use Cases

Built for Teams Who Need Visual Communication

See how different teams use CaptureAssist to streamline workflows, improve collaboration, and deliver better results at scale.

Software QA Teams

Explain Bugs Visually to Engineering Teams

QA teams can now communicate bugs and issues with crystal-clear visual context. Instead of writing lengthy bug reports that leave room for interpretation, QA engineers can record exactly what they see—the steps to reproduce, the unexpected behavior, and the visual evidence. Engineering teams receive recordings that eliminate guesswork, reducing back-and-forth communication and accelerating bug fixes. Perfect for remote teams working across time zones, where visual communication bridges the gap that text descriptions can't.

Support Teams

Solve Issues Faster with Shareable Links

Support teams can dramatically reduce resolution time by sharing recording links directly in support channels like Zendesk, Intercom, Slack, or email. When a customer reports an issue, support agents can instantly send a recording link. The customer clicks, records their screen, and the support team receives a visual recording that shows exactly what's happening—no need for lengthy email threads or confusing phone calls. This workflow integrates seamlessly into existing support tools, making it easy to attach recordings to tickets and share them with team members for faster collaboration.

Product Feedback

Explore Features and User Journeys with Audio

Product managers can now gather rich, contextual feedback by prompting users to record their journey through features with audio narration. Instead of relying on surveys or interviews that miss the nuance of real usage, product teams can watch users interact with features in real-time while hearing their thoughts, frustrations, and 'aha' moments. This approach reveals how users actually navigate products, where they get confused, and what they find valuable—insights that traditional feedback methods can't capture. Perfect for feature exploration, usability testing, and understanding user behavior at scale.

Simple, Transparent Pricing

Choose the plan that fits your team. Signup does not require a credit card. All paid plans include a 14-day free trial.

Free Forever

$0

10 recordings per month
5 minutes max per recording
100MB storage
Basic support

Starter

$29 per month

100 recordings per month
30 minutes max per recording
5GB storage
Email support
Custom branding

Professional

$49 per month

Unlimited recordings
2 hours max per recording
50GB storage
Priority support
Custom branding
Webhooks
Audio translation (90+ languages)

Technical Support Teams Love Us

Faster Issue Resolution

See exactly what customers see. No more back-and-forth trying to understand the problem. Recordings show the issue in context.

Better Customer Experience

Customers don't need to download anything or learn new tools. They just click record and share their screen instantly.

Centralized Management

All recordings in one place. Search, filter, and organize by customer, issue type, or date. Never lose track of a recording.

Scalable Infrastructure

Built for scale. Handle thousands of recordings without performance issues. Automatic chunking and streaming keep everything fast.

Team Collaboration

Share recordings with your team. Get second opinions, escalate complex issues, and build a knowledge base from real customer interactions.

Ready to Transform Your Support?

Join technical support teams who are solving issues faster with screen recordings.