Professional screen recording direct from your website. Help diagnose customers issues faster with crystal-clear recordings that show exactly what they see.
Whether you're a technical support team that needs to find issues faster or simply want to hear feedback live from your customers, CaptureAssist is the perfect tool to help you see, understand and better help your customers.
Users can start recording what they see with a single click. No downloads, no installations.
Recordings upload in real-time, with full audio capture support, giving you the best possible experience.
Share a link with customers that prompts them to start recording, or integrate directly with a button on your website.
Capture browser, OS, screen resolution, and device information automatically with each recording for better context.
API key authentication ensures only authorized users can record. All data is encrypted in transit and stored securely.
Add the widget to your site in minutes with just two lines of code. No complex setup or configuration required.
Choose the method that fits your workflow. Share a link or embed directly on your site.
Create shareable links and send them directly to customers via email, chat, or support tickets. They click the link, start recording instantly—no downloads, no hassle.
Most teams use both: embed the widget on their site for proactive users, and share links for direct support conversations. Get the flexibility you need.
Start Free TrialReduce resolution time, improve customer satisfaction, and scale your support operations.
See exactly what customers see. No more back-and-forth trying to understand the problem. Recordings show the issue in context.
Customers don't need to download anything or learn new tools. They just click record and share their screen instantly.
All recordings in one place. Search, filter, and organize by customer, issue type, or date. Never lose track of a recording.
Built for scale. Handle thousands of recordings without performance issues. Automatic chunking and streaming keep everything fast.
Share recordings with your team. Get second opinions, escalate complex issues, and build a knowledge base from real customer interactions.
Track usage, identify common issues, and measure support efficiency. Data-driven decisions to improve your support operations.
See how different teams use CaptureAssist to streamline workflows, improve collaboration, and deliver better results at scale.
QA teams can now communicate bugs and issues with crystal-clear visual context. Instead of writing lengthy bug reports that leave room for interpretation, QA engineers can record exactly what they see—the steps to reproduce, the unexpected behavior, and the visual evidence. Engineering teams receive recordings that eliminate guesswork, reducing back-and-forth communication and accelerating bug fixes. Perfect for remote teams working across time zones, where visual communication bridges the gap that text descriptions can't.
Support teams can dramatically reduce resolution time by sharing recording links directly in support channels like Zendesk, Intercom, Slack, or email. When a customer reports an issue, support agents can instantly send a recording link. The customer clicks, records their screen, and the support team receives a visual recording that shows exactly what's happening—no need for lengthy email threads or confusing phone calls. This workflow integrates seamlessly into existing support tools, making it easy to attach recordings to tickets and share them with team members for faster collaboration.
Product managers can now gather rich, contextual feedback by prompting users to record their journey through features with audio narration. Instead of relying on surveys or interviews that miss the nuance of real usage, product teams can watch users interact with features in real-time while hearing their thoughts, frustrations, and "aha" moments. This approach reveals how users actually navigate products, where they get confused, and what they find valuable—insights that traditional feedback methods can't capture. Perfect for feature exploration, usability testing, and understanding user behavior at scale.
Seamlessly integrate with your existing workflow
Auto-post recordings to channels
Add video and audio to tickets
Create tickets or add notes
Automatically upload recordings
Integrate with your own systems
Choose the plan that fits your team. All plans include a 14-day free trial.
Perfect for trying out
Perfect for small teams
Perfect for growing businesses
Join technical support teams who are solving issues faster with screen recordings.